This unit covers negotiation skills specific to the real estate industry.
Element |
Performance criteria |
- Interview landlords and tenants to establish needs and expectations at all stages of tenancies.
|
| 1.1 |
Clear and open discussion is held with landlords and tenants to clarify questions and identify issues to be resolved |
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- Communicate with landlords and tenants to reach a desired outcome.
|
| 2.1 |
Negotiation is completed on desired outcome, and agreements reached with landlords and tenants that are within agency and legislative guidelines. |
| 2.2 |
As necessary, follow-up communication or reports are provided to landlords and tenants to confirm any adjustments required to conditions of agreement. |
|
- Manage potential and real disputes between landlords and tenants.
|
| 3.1 |
Areas of dispute are analysed and evaluated according to agency procedures and market expectations to enable resolution of dispute. |
| 3.2 |
Further negotiation and clarification of terms and conditions of lease of property is carried out until agreement is reached to the satisfaction of all parties. |
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