list of units

PRDRE 19A Provide property management services - Unit descriptor

Element

Performance criteria
  1. Operate trust accounts for managed property clients
 1.1 Landlord trust accounts are established and operated within statutory and systems requirements of the agency
1.2 Required reports are prepared and audits conducted on landlord trust accounts
  1. Undertake risk management for managed properties
 2.1 Risk management is undertaken within the terms of the property management agreement with owners
2.2 Required insurance cover is maintained at all times
2.3 Contingency risks are regularly assessed and owners' advice sought for action
  1. Ensure security of managed properties
 3.1 Regular and planned inspections of managed property are undertaken
3.2 Property security measures are established within the terms of the property management agreement
  1. Maintain and protect condition of managed property
 4.1 Suitable tradespersons are selected and engaged according to agency needs and guidelines
4.2 Condition and usage patterns of managed property are monitored and reported to agency client at regular intervals
4.3 Service providers are selected on competitive basis
4.4 Service agreements are entered into with selected service providers
4.5 Service providers' performance is monitored to ensure efficient, cost effective outcomes
4.6 Property maintenance schedules are implemented in accordance with service agreement
4.7 Systems are maintained to record and action property maintenance requirements
  1. Plan for tenancy renewals
 5.1 Tenancy lease and renewal patterns for the agency are assessed and strategies developed to maximise agency and landlord benefits
5.2 Lease expiries are scheduled to ensure tenancy renewals are obtained prior to expiry dates as stipulated by landlord
  1. Ensure landlord's legal rights are protected
 6.1 Tenants are made aware of their rights and obligations under the tenancy agreement and their acceptance of the agreement is obtained
6.2 Agency client and tenant are advised where a breach of the lease by the tenant occurs
6.3 Agency client instructions are obtained and appropriate action taken in accordance with statutory regulations and agency client instructions
  1. Obtain vacant possession of managed properties
 7.1 Notice is given to the tenant in accordance with agency client instructions and statutory requirements
7.2 Legal procedures are followed to obtain legal possession
7.3 Property inspections are conducted to meet agency, landlord and statutory requirements
7.4 A satisfactory conclusion to the tenancy is reached by communication with the landlord and the tenant