This unit covers personal and professional presentation to clients.
Element |
Performance criteria |
- Maintain a professional image
|
| 1.1 |
Dress code and personal grooming are maintained in accordance with agency requirements |
| 1.2 |
Work areas are kept tidy and uncluttered |
| 1.3 |
Contact is maintained with clients to promote confidence in the agency and in personal ability to deliver the quality of service required |
|
- Address client requirements
|
| 2.1 |
Client requirements are identified and understood |
| 2.2 |
Personal behaviour and interaction with clients is within the bounds of accepted professional ethics and community standards |
| 2.3 |
Communication with client is clear and unambiguous and satisfies the client's need for information |
|
- Build credibility with clients
|
| 3.1 |
Client expectations for reliability, punctuality and appearances are addressed to the satisfaction of all parties |
| 3.2 |
Possible causes of client dissatisfaction are identified, dealt with, and recorded in accordance with agency procedures |
| 3.3 |
Client is kept advised of progress in marketing, listing, managing or selling the subject property |
| 3.4 |
Client confidentiality is maintained in accordance with professional ethics |
|
